Overview
This cancellation policy outlines the terms and conditions for canceling golf trip bookings made through PreBirdie. We understand that travel plans can change, and we strive to be as flexible as possible while working within the constraints of our service providers.
General Cancellation Terms
Important:
All cancellations must be submitted in writing via email to christian@prebirdie.com. Verbal cancellations will not be accepted.
- Cancellation requests must include booking confirmation number
- Cancellation effective date is when we receive written notice
- Weekend and holiday cancellations are processed on the next business day
- Refund processing may take 5-10 business days after approval
PreBirdie Service Fees
Cancellation Timeline
More than 30 days before travel:Full refund of service fees
15-30 days before travel:50% service fee retained
7-14 days before travel:75% service fee retained
Less than 7 days before travel:No refund of service fees
Golf Course Tee Times
Golf course cancellation policies vary by facility and are subject to their individual terms:
- Premium/Resort Courses: Typically require 48-72 hours notice
- Private Clubs: May have stricter policies with 7+ days notice
- Weather Cancellations: Handled per course policy, often full credit
- Peak Season: May have reduced refund availability
- Tournament/Event Dates: Often non-refundable
We will work with each golf course to maximize your refund potential, but their policies take precedence.
Accommodation Cancellations
Hotel and resort cancellation policies vary significantly:
Standard Hotels
- • Usually 24-48 hours notice
- • Some offer free cancellation
- • Peak dates may differ
Resort Properties
- • Often 7-14 days notice required
- • Cancellation fees common
- • Group bookings more restrictive
Special Circumstances
Medical Emergencies
Medical emergencies may qualify for exceptions to standard policies. Documentation may be required. Travel insurance is strongly recommended for medical protection.
Weather & Natural Disasters
Severe weather or natural disasters affecting your destination may qualify for special consideration. Each situation is evaluated individually.
Travel Restrictions
Government-imposed travel restrictions or border closures may affect cancellation terms. We will work with you to find the best solution available.
Travel Insurance
Strongly Recommended
Travel insurance can protect you from unexpected cancellation costs due to:
- Medical emergencies or illness
- Family emergencies
- Job loss or business obligations
- Natural disasters
- Travel supplier defaults
We can help you find appropriate coverage for your trip.
Modification vs. Cancellation
Before canceling, consider modifying your trip:
- Date Changes: Often possible with minimal fees
- Group Size Adjustments: Usually accommodated
- Destination Changes: May be possible depending on timing
- Service Modifications: Adding or removing services
Contact us to explore modification options before requesting cancellation.
Refund Process
- Submit written cancellation request with booking details
- We process cancellation with all service providers
- Calculate applicable refunds based on individual policies
- Provide detailed breakdown of refunds and fees
- Process refunds to original payment method
- Refunds typically complete within 5-10 business days
Contact for Cancellations
To cancel your booking or discuss your options:
Email: christian@prebirdie.com
Subject Line: Cancellation Request - [Your Booking Number]
Include: Full name, booking confirmation, reason for cancellation
Response Time: We respond to cancellation requests within 24 hours during business days.
